General Terms and Conditions of the Dental Practice
Applicability
1.1 These general terms and conditions apply to all treatments, services, and agreements between the dental practice and the patient.
Appointments and Cancellations
2.1 The patient must cancel appointments in a timely manner, no later than 48 hours before the scheduled appointment, excluding the weekend (Saturday and Sunday).
2.2 In case of failure to cancel on time or failure to keep an appointment, the dental practice reserves the right to charge a fee.
2.3 Fees charged for late cancellations are €10 per 5 minutes for missing a regular appointment and €75 for a sedation consultation.
2.4 For failure to cancel a sedation treatment on time, please refer to the signed treatment agreement.
Payments
3.1 The first visit is to be paid immediately (this can be reimbursed by the insurer), after which all subsequent payments are processed directly through the insurance.
3.2 The dental practice will transfer outstanding payments to Infomedics for collection; payments must be made directly to Infomedics.
3.3 Failure to meet payment obligations will result in immediate default, whereby the practice reserves the right to suspend further treatment.
Rates and Reimbursements
4.1 Treatment rates are determined according to the applicable rate list, in accordance with the regulations of the Dutch Healthcare Authority (NZa).
4.2 The patient is responsible for verifying reimbursements with their health insurance provider.
Liability
5.1 The dental practice is not liable for any damage of any kind caused by the dentist relying on incorrect and/or incomplete information provided by the patient.
5.2 The dental practice is not liable for damage caused by failure to properly follow advice after treatment.
5.3 Liability is limited to the amount covered by the professional liability insurance, plus any applicable excess.
Complaints Procedure
6.1 Complaints about the treatment must be reported in writing to the dental practice as soon as possible, but no later than 48 hours after discovery, excluding the weekend (Saturday and Sunday).
6.2 The dental practice will address complaints as quickly as possible and to the best of its ability. The submission of a complaint does not suspend the payment deadline.
Privacy and Data Protection
7.1 The dental practice handles the patient’s personal data with care and complies with applicable privacy legislation.
7.2 Personal data is only processed for the purpose for which it was provided.
Amendments to the General Terms and Conditions
8.1 The dental practice reserves the right to amend these general terms and conditions. Any changes will apply from the moment of publication.
8.2 Patients will be informed of any changes to the general terms and conditions.
Intake, Examinations and the Non-Continuation of Treatment
9.1 Prior to any treatment, it may be necessary to carry out an intake consultation, (additional) examinations and/or diagnostics, including radiographic examinations. These form an integral and independent part of dental care. In accordance with the regulations and performance descriptions of the Dutch Healthcare Authority (NZa), these services are always billed separately.
9.2 If, following assessment of the medical questionnaire, the intake consultation, additional examinations, or on the advice of the treating dentist or anesthesiologist, it is decided that the intended treatment cannot (safely) take place, the costs of the care, examinations, diagnostics and/or intake already performed remain fully payable.
9.3 Whether a treatment can proceed depends in part on medical circumstances that may only become apparent during or after the intake or examination. The practice cannot accept liability for this, and patients cannot derive any rights to reimbursement of costs already invoiced.
9.4 Information provided by the practice via the website, brochures or other general communications is intended solely for general informational purposes. No rights can be derived from this information. The final assessment of eligibility for treatment and the treatment options to be followed will always be determined by the treating dentist and/or anesthesiologist, based on a full medical evaluation.
By making an appointment at the dental practice, the patient agrees to these general terms and conditions.
Disclaimer
Although the content of this website has been compiled with the greatest possible care, no rights can be derived from the information provided on this website. We reserve the right to change the content of the website at any time and without prior notice.
